Online Privacy Policy

We understand that privacy is an important issue for users of, and visitors to, the Capio websites. The following information is designed to help users understand what information we collect, and how we handle and use the information after that.

Data Controller

Data Controller: Capio Anoreksi Senter AS, Jens Wilhelmsensgate 1,1671 Kråkerøy

Information collection and use

We may collect information from our users at several different points on our website. We process personal data only when necessary to provide well-functioning websites, and to manage the content and services within the website.

Log information

When visiting our websites, standardized log information are automatically collected from the users browser, including for example information about browser type, browser version, IP address and time for the server request.

This technical data makes it possible for us to ensure the proper functioning of the websites. This technical data will not be used to identify the users, nor will the technical data be connected with personal identifiably data from other sources.

Information stored in log files are periodically removed. Further retention is possible, but the IP addresses are then anonymized or removed.

Cookies

Our website uses cookies. Cookies are small text files that our website store in the user’s web browser. Cookies enable the web browser to be uniquely identified when revisiting the websites.

We use cookies to improve the way our websites function for users. We also use cookies to provide statistical analysis and functions, for example frequency of page viewings and used search terms, to improve the quality and content of our websites.

Cookies are sometimes used to collect data seen as personal data, e.g. IP-address, but not any data that are directly related to the user.

Session cookies last only while the user has the web browser open. Closing the web browser will erase the session cookies. Persistent cookies will persist even after the user has closed the web browser to store the preferences of the current visit, to be used for future visits and to help with statistics and analysis. Persistent cookies will be removed after a period of time.

Users can control the use of cookies by adjusting the settings in the web browser. Already stored cookies can also be erased automatically. If cookies are disabled or removed, the user may not have access to the full functionality of our website.

Read more about how we handle cookies on capio.no.

Contact forms and email contact

If a user contacts us with an inquiry, in contact forms or by e-mail, the user may need to provide us with personal data. We will use this personal data to respond to the inquiry and track further correspondence. Personal data will be deleted when no longer needed to fulfill the purpose of collecting the personal data.

Information and newsletters

If a user wishes to subscribe to information and newsletters we ask for contact information. We will use the contact information to send the requested information. The contact information will be used until the subscription is cancelled. The data will then be deleted.

Orders

We may request information from users in order forms. Here a user must provide contact information. We will use the contact details to fulfill the orders. If we have trouble processing an order, this contact information is used to get in touch with the user. The contact information will be used until the orders have been fulfilled. The data will then be deleted.

Web Analytics Services

We use web analytics services, including Google Analytics, to collect technical data. Google Analytics is a web analytics tool from Google Inc. (“Google”) and uses cookies to analyze how our site is used. The technical data generated by the cookie (including IP-addresses) will be anonymized as standard. The technical data will be transmitted to and stored by Google on servers in the United States. All users have the possibility to inactivate cookies by selecting the appropriate settings in the web browser.

Google will use the information to evaluate how the website is used, to provide us with reports on the use of our websites and to provide us with other related services. We will use this information only for statistical purposes.

Third-party services

We may partner with another party to provide the services referred to in this policy. We will share personal data that is necessary for the third party to provide these services.

External links

This website may contain links to other sites. Please take note that we are not responsible for the privacy policy or privacy practices of such other sites. This Online Privacy Policy applies solely to information collected by this website.

User’s privacy rights

You have certain rights in relation to the personal information that we hold about you. You will always have the right to find out exactly what data we store on your behalf, and to ask us to correct or delete data.

If the processing of personal data is performed with consent as legal basis, you have the right to withdraw your consent at any time. 

We have processes in place to enable you to exercise your rights and ensure that we can fulfil your requests concerning the personal information that we hold about you. When exercising your rights, it must be done in writing to the data controller.

Changes to the Online Privacy Policy

We may, from time to time, make changes to this policy. We recommend that users of this site re-visit this Online Privacy Policy on occasion to learn of new privacy practices or changes to our policy.

How to contact us about this Online Privacy Policy

If you have any questions about this Online Privacy Policy or consider that your rights have been infringed when we process data relating to you, please contact us in writing and we will respond to you within a timely manner. You also have the right to lodge a complaint with the supervisory authority.